Patient's Terms of Service

By using the program requested by your Care Team through DocSpera, you agree to accept our Terms of Service and Privacy Policy.

Here is a summary of our Terms of Service. You can find a full version of these terms below.

  1. 1.

    DocSpera takes health information privacy matters very seriously. We adhere strictly to HIPAA regulations (Health Insurance Portability and Accountability Act of 1996), which provide data privacy and security guidelines for safeguarding your medical information. Please see our Privacy Policy for more information.

  2. 2.

    In order to access DocSpera, your Care Team has to send you a request to connect with CMS Blue Button and set-up an account.

Thanks for using our DocSpera website and other products and services (collectively, the "Services"). The Services are provided by Compliant Innovations Inc (dba “DocSpera”) ("we," "our," or "us"), located at 150 West Iowa Ave suite 102, Sunnyvale, CA 94086.

By using our Services, you are agreeing to these terms. Please read them carefully. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services. By accessing or using our Services, you intend and agree to be legally bound by this agreement.

1. Using our Services

You must follow any policies made available to you within the Services, including our privacy policy.

Misuse of Services. Users of DocSpera agree to not interfere with our Services, try to access them using a method other than the interface and the instructions that we provide, or extensively or automatically copy any content from the Services (in other words, no scraping). You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.

Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services, including the DocSpera name and logo. Don't remove, obscure, or alter any legal notices displayed in or along with our Services.

Some of our Services are available on mobile devices. Using our mobile Services may cause you to incur SMS or data charges with your wireless provider. Please be aware that we have no control over these charges, and if you do not wish to be charged, you should stop using the Services.

2. Your DocSpera Account

You will be notified by your healthcare organization regarding your patient account for DocSpera. All users of DocSpera (provider or patient), will receive an email from notifications@docspera.com with their instructions to access DocSpera.

You are responsible for the activity that happens on or through your account. If you learn of any unauthorized use, please contact us at hello@docspera.com.

3. Privacy and Feedback

Our privacy policy explains how we treat your personal information and protect your privacy when you use our Services or when our users interact with us in other ways. By using our Services, you agree that we can collect, use and share data from you as described in our privacy policy. If you submit feedback or suggestions about our Services, we may use your feedback or suggestions without obligation to you.

4. About Software in our Services

When a Service requires or includes downloadable software (such as a mobile app), this software may update automatically on your device once a new version or feature is available. Some Services may let you adjust your automatic update settings.

We give you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software we provide to you as part of the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by us, in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission.

5. Modifying and Terminating our Services

We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether.

You can stop using our Services at any time or You may cancel your account, and have all your personally identifiable information deleted, by contacting hello@docspera.com.

6. Our Warranties and Disclaimers

We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don't promise about our Services.

Other than as expressly set out in these terms or additional terms, neither Compliant Innovations Inc (dba “DocSpera) nor its licensors, suppliers or distributors make any specific promises about the services. For example, we don't make any commitments about the content within the services, the specific functions of the services, or their reliability, availability, or ability to meet your needs. We also do not make any warranties or commitment relating to non-infringement, freedom from viruses or other harmful code, or error-free or uninterrupted operations. We provide the services "as is".

Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we disclaim all warranties.

7. Indemnification

You hereby agree to indemnify, defend and hold harmless Compliant Innovations Inc (dba “DocSpera), its affiliated companies, and their respective directors, officers, employees, agents, representatives, partners, contractors, successors and assigns from and against all claims, losses, expenses, damages and costs (including, but not limited to, reasonable attorneys' fees), resulting from or arising out of your actual or alleged breach of these terms, any content you provide through the Services, or your use or misuse of the Services. However, you will not be responsible for claims, damages and costs which are found by a court of competent jurisdiction to have arisen solely from our wrongful acts or omissions.

8. About these Terms

We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly and the "Last Updated" date at the beginning of these terms. We'll post notice of modifications to these terms on this page and/or notify you of modifications to these terms by eMail or SMS or through the Services. We'll post notice of modified additional terms in the applicable Service. Changes will not apply retroactively and will become effective no sooner than ten (10) days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.

If there is a conflict between these terms and any additional terms for a Service, the additional terms will control for that conflict.

These terms control the relationship between DocSpera and you. They do not create any third party beneficiary rights. If you do not comply with these terms, and we don't take action right away, this doesn't mean that we are giving up any rights that we may have (such as taking action in the future). If it turns out that a particular term is not enforceable, this will not affect any other terms.

The laws of the United States and the State of California, excluding California’s conflict of laws rules, will apply to any disputes arising out of or relating to these terms or the Services. All claims arising out of or relating to these terms or the Services will be litigated exclusively in the federal or state courts of Santa Clara County, California, U.S.A., and you and DocSpera consent to personal jurisdiction in those courts.

You may not assign or delegate your rights or obligations relating to these terms or your account for the Services without our prior written consent. We may assign these terms or assign or delegate any of our rights or obligations at any time.

For information about how to contact us, please visit our support section.

LAST UPDATED: January 7th 2019.

Patient's Privacy Policy

By using the program requested by your Care Team through DocSpera, you agree to accept our Terms of Service and Privacy Policy.

DocSpera understands that you care about the security of your health and personal information. At DocSpera, we take these matters very seriously and adhere strictly to HIPAA (Health Insurance Portability and Accountability Act of 1996) regulations, which provide data privacy and security guidelines for safeguarding medical information.

Here is a summary of our Privacy Policy. You can find the full version of this policy below.

  1. 1.

    DocSpera collects and shares information only to share it with your hospital and Care Team to enable them to better provide you with medical care.

  2. 2.

    DocSpera doesn’t share or sell your information to third parties.

  3. 3.

    DocSpera may use your de-identified data and analyze it in aggregation; this will not link back to you directly.

We are committed to protecting your privacy and, for that reason, we have adopted this Privacy Policy to memorialize our data collection and disclosure practices for the DocSpera website and mobile app, and its related tools and services (collectively, the "Services"). The Services are owned and operated by Compliant Innovations Inc (dba “DocSpera”) , a Delaware company ("we", "us" or "our"). This Privacy Policy applies to information collected through the Services, as well as other information provided to us online or offline by customers or users of our DocSpera website and/or mobile app.

This Privacy Policy describes, among other things:

  1. Personal and other information we collect about you

  2. How we use your information.

  3. How we may share your information with third parties.

  4. Your choices regarding the personal information we collect about you.

1. Consent

By using the Services, you consent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services. Information gathered through the Services may be transferred, used, and stored in the United States or in other countries where our service providers or we are located. If you use the Services, you agree to the transfer, use and storage of your Personal Information (as defined below) in those countries. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. You agree that all transactions relating to the Services are deemed to occur in the United States, where our servers are located.

2. Collection of Your Personal and Other Information

When you use our Services, we collect Personal Information. By "Personal Information" we mean information that can identify an individual, such as:

  • Name,

  • Personal or business addresses,

  • Email addresses,

  • Date of Birth,

  • Phone numbers,

  • Certain specific medical information related to you, (i.e. medical record number, Medicare plan number) and

  • Information contained in any image, photograph or profile you choose to submit to us.

  • You may receive an email from DOCSPERA or your healthcare provider(s) when you engage a healthcare provider that asks you to authorize DOCSPERA to connect with the Center of Medicare and Medicaid Services. If you provide that authorization, DOCSPERA will collect Your personal health information from Center of Medicare and Medicaid Services and DOCSPERA will share that information with your healthcare provider(s) for the purpose of delivering healthcare services to You. DOCSPERA will not sell, share, transfer or rent your personal health information, except as stated in this Privacy Policy.

    We also collect non-Personal Information, that is, information that does not personally identify an individual. The non-Personal Information we collect includes how you interact with the Services, information generally collected or "logged" by Internet websites or Internet services when accessed or used by users, and information about your web browser or device accessing or using the Services.

    Examples of the non-Personal Information we collect are:

  • Your Internet Protocol (IP) address,

  • Information about your operating system and browser, such as its maker or version,

  • The pages of our website that you viewed during a visit or the features of the mobile app that you use,

  • What information or content you view, hover over, or click on,

  • The referring web page,

  • Language preferences,

  • For our website, the city and state in which you are located (but not your precise geographic location), and

  • Unique Identifiers, meaning arbitrary codes or series of characters we create to identify unique users without Personal Information.

  • We will not use non-Personal Information to try to identify you, and if we associate any non-Personal Information with information that personally identifies you, then we will treat it as Personal Information. As discussed in more detail below, we sometimes use cookies and other automatic information gathering technologies to gather non-Personal Information.

    Information collected by the Services may be collected by us or one of our service providers, but in either case, this Privacy Policy will govern the collection, use and sharing of the information.

    3. Use of Your Information

    We use the information we collect to:

  • Assist us in providing your medical history to your healthcare provider so that they are prepared in providing you medical care,

  • Set up accounts,

  • Improve operations,

  • Provide customer service,

  • Provide you with notification on changes in Privacy Policy or Terms of Service and/or other communications such as potential breaches,

  • Perform research and analysis aimed at improving our products and services, and

  • Manage our systems.

  • We will only use your Personal Information in the way we specified when it was collected (including as described in this Privacy Policy).

    4. Disclosure of Your Information

    We will not disclose your Personal Information to third parties except as described below.

    We will disclose Personal Information to provide the Services, which will be apparent when you use or access the Services or when you authorize or instruct us to do so, for example when you choose to use the Services to post profile information or transmit messages or other information that are viewable by other users of the Services; for example, your healthcare provider will have access to the Personal Information that is collected through our Services or, if you work for one of our healthcare provider clients, your employer will have access to your Personal Information. We may also disclose Personal Information to companies, agents, contractors, service providers or others engaged to perform functions on our behalf (such as provision of data storage, hosting of our website, conducting audits, and performing web analytics).

    Additionally, we may use your Personal Information in the creation of aggregated datasets, provided that the datasets do not identify you. We may use and disclose such datasets for research and to validate and improve our products, and publish the results of such research. This information is used in a collective manner and does not identify You individually in any way nor will it be re-identifiable.

    Furthermore, our collection, use and disclosure of your Personal Information may be governed by written agreements we have with your healthcare provider and by applicable laws, including the Healthcare Insurance Portability and Accountability Act, as amended (collectively, "Privacy Restrictions"). Nothing in this Privacy Policy is intended to grant us additional rights to collect, use and disclose your Personal Information beyond what is permitted by applicable Privacy Restrictions. In other words, if anything in this Privacy Policy should conflict with Privacy Restrictions which provide you with greater rights and protections with respect to your information, we will follow the Privacy Restrictions.

    Subject to applicable Privacy Restrictions, we may also disclose your Personal Information to third parties when we believe, in good faith and in our sole discretion, that such disclosure is reasonably necessary to (a) enforce or apply the terms and conditions of the Services, including investigation of potential violations thereof, (b) comply with legal or regulatory requirements or an enforceable governmental request, (c) protect the rights, property or safety of us, our users or other third parties, (d) prevent a crime or protect national security, or (e) detect, prevent or otherwise address fraud, security or technical issues.

    Finally, we reserve the right to transfer information (including your Personal Information) to a third party in the event of a sale, merger, or transfer of all or substantially all of the assets of our company relating to the Services, or in the unlikely event of a bankruptcy, liquidation or receivership of our business. You will be notified via email or prominent notice on our website for 30 days of any such change in ownership or control of your Personal Information.

    5. Cookies and Automatic Information Gathering Technologies

    Every time you access our DocSpera website, we collect Non-Personal Information (discussed above in Section 2). To assist the Services in collecting and storing Non-Personal Information, we may employ a variety of technologies, including "Cookies," local browser storage and "Web Beacons." A "Cookie" is a small amount of data a website may store in your web browser that it can access when you visit it. A cookie also refers to web-browser-based storage provided by Adobe's Flash plugin (a "Flash Cookie"). Cookies may contain user preferences, unique identifiers and other non-Personal Information. A "Web Beacon" is a small, usually-transparent image placed on a web page that allows us or our partners to collect non-Personal Information.

    You can erase information stored in cookies, flash cookies, and local browser storage at any time, but you may be DocSpera to login to the website again and you may lose some preferences or settings. You can also set your browser to refuse all website storage or to indicate when it is permitted, but some features of our Services may not function properly without it.

    6. REMOVE PERSONAL IDENTIFIABLE INFORMATION

    A. Deleting your account and personally identifiable information
    You may delete your account and your personally identifiable information at any time by contacting us as hello@docspera.com. Upon such cancellation, DOCSPERA will cease collecting any information about You and shall delete all Your personally identifiable information.

    B. Notification of Changes
    We may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way we treat your personally identifiable information, or in the Privacy Policy document itself, we will display a notice in the web or send you an eMail, so that you may review the changed terms prior to continuing to use DOCSPERA. As always, if you object to any of the changes to our terms, and you no longer wish to use the Site, you may contact DOCSPERA Support to deactivate your account. Unless stated otherwise, our current Privacy Policy applies to all information that DOCSPERA has about you and your account.

    Using the DOCSPERA services or accessing the Site after a notice of changes has been sent to you or published on our Site shall constitute Your consent to the changed terms and you agree that it is your responsibility to periodically review the Terms of Service and these Privacy Policies periodically, whether you are notified of changes or not.

    C. Site and Service Updates
    As necessary, DOCSPERA may send You Site and service announcement updates. You are not able to un-subscribe from service announcements, which contain important information about the App. DOCSPERA communicates via eMail with You to provide requested services and to resolve issues relating to Your accounts.

    D. Consent to This Policy
    The Terms of Use Agreement is incorporated herein by reference in its entirety.

    7. Children's and Minor's Privacy

    Although the Site is not intended for use by minors, DOCSPERA respects the privacy of minors who may inadvertently use the Internet. Consistent with the federal Children's Online Privacy Protection Act of 1998 (COPPA), we will not knowingly collect personally identifiable information from anyone under the age of thirteen (13) without requiring parental consent. Any person who provides their personal information to DOCSPERA through the Site represents that they are 13 years of age or older.

    8. Information Security

    We utilize reasonable information security measures to safeguard your Personal Information. For example, we utilize Secure Socket Layer (SSL) encryption technology when sensitive data is transmitted over the Internet, and use firewalls to help prevent external access into our network. Unfortunately, however, no data transmission over the Internet and no method of data storage can be guaranteed to be 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its security.

    We restrict access to Personal Information to our employees, contractors, service providers and agents who need to know that information in order to operate, develop or improve our Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

    9. Changes to this Policy

    We may modify or update this Privacy Policy periodically with or without prior notice by posting the updated policy on this page. You can always check the "Last Updated" date at the top of this document to see when the Privacy Policy was last changed. If we make any material changes to this Privacy Policy, we will notify you by eMail or post a notice of the changes on our website prior to the changes becoming effective. We encourage you to check this Privacy Policy from time to time.

    12. Questions

    To ask questions about our Privacy Policy or to lodge a complaint, contact us at:

    DocSpera
    150 West Iowa Ave
    Sunnyvale, CA 94086

    eMail: hello@docspera.com

    LAST UPDATED: January 7th 2019.

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